Cristin

2023
1.	Caruelle, Delphine Sylvie Sophie. Influencer Marketing: A Triadically Interactive Relationship Between Influencers, Followers, and Brands. I: The Palgrave Handbook of Interactive Marketing. Palgrave Macmillan 2023 ISBN 9783031149603. s. 623-640 HK Untitled

2.	Caruelle, Delphine Sylvie Sophie; Lervik-Olsen, Line; Gustafsson, Anders. The Clock is Ticking—Or Is It? Customer Satisfaction Response to Waiting Shorter vs. Longer than Expected During a Service Encounter. Journal of Retailing 2023 ;Volum 99.(2) s. 247-264 HK BI Untitled

3.	Caruelle, Delphine Sylvie Sophie; Mamen, Anders Mathias. Is gender-based price discrimination perceived as fair?. Vi viser frem forskningen; 2023-04-21 - 2023-04-21 NTNU HK Untitled

4.	Caruelle, Delphine Sylvie Sophie; Shams, Poja; Gustafsson, Anders; Lervik-Olsen, Line. Emotional arousal in customer experience: A dynamic view. Journal of Business Research 2023 ;Volum 170. s. - BI HK Untitled

5.	Mamen, Anders Mathias; Caruelle, Delphine Sylvie Sophie. Is gender-based price discrimination perceived as fair?. Johan Arndt Conference 2023; 2023-05-04 - 2023-05-05 NTNU HK Untitled
2022
6.	Caruelle, Delphine Sylvie Sophie. Purpose washing: Its antecedents and outcomes. Johan Arndt Konferansen 2022; 2022-06-16 - 2022-06-17 HK Untitled

7.	Caruelle, Delphine Sylvie Sophie; Shams, Poja; Gustafsson, Anders; Lervik-Olsen, Line. Affective Computing in Marketing: Practical Implications and Research Opportunities Afforded by Emotionally Intelligent Machines. Marketing letters 2022 ;Volum 33. s. 163-169 BI HK NHH Untitled
2021
8.	Caruelle, Delphine Sylvie Sophie. Consumer Response to Gender-Based Price Discrimination. 2021 AMA Winter Academic Conference; 2021-02-17 - 2021-02-19 BI Untitled
2020
9.	Caruelle, Delphine Sylvie Sophie. Svetter ut kunnskap om kundene. Dagens Perspektiv 2020 BI Untitled
2019
10.	Caruelle, Delphine. The Interplay between Time and Customer Emotion during Service Encounters. Handelshøyskolen BI 2019 (ISBN 978-82-8247-151-0) 175 s. Series of Dissertations(6) BI Untitled

11.	Caruelle, Delphine; Gustafsson, Anders; Shams, Poja; Lervik-Olsen, Line. The use of electrodermal activity (EDA) measurement to understand consumer emotions – A literature review and a call for action. Journal of Business Research 2019 ;Volum 104.(November (11)) s. 146-160 BI Untitled

12.	Caruelle, Delphine; Lervik-Olsen, Line; Gustafsson, Anders. The clock is ticking or is it? Asymmetric impact of shorter- vs. longer-than-expected waits on customer satisfaction. QUIS16; 2019-06-10 - 2019-06-13 BI Untitled
2018
13.	Caruelle, Delphine; Lervik-Olsen, Line; Gustafsson, Anders. Spoiling customers without spoiling their appreciation: the role of gratitude. Frontiers in Service 2018; 2018-09-06 - 2018-09-09 BI Untitled

14.	Caruelle, Delphine; Lervik-Olsen, Line; Gustafsson, Anders. The clock is ticking – or is it? Customers’ response to a gain vs. loss of time during a service encounter. Frontiers in Service 2018; 2018-09-06 - 2018-09-09 BI Untitled

15.	Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; Lervik-Olsen, Line. Variations in customers’ emotional state in the course of a store visit: Insights from a psychophysiological study. Frontiers in Service 2018; 2018-09-06 - 2018-09-09 BI Untitled