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2020
1 Hollebeek, Linda D.; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale.
Virtual reality through the customer journey: Framework and propositions. Journal of Retailing and Consumer Services 2020 ;Volum 55. s. -
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2019
2 Benoit, Sabine; Klose, Sonja; Wirtz, Jochen; Andreassen, Tor W.; Keiningham, Timothy L..
Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other's resources. Journal of Service Management (JOSM) 2019 ;Volum 30.(5) s. 524-548
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3 Hollebeek, Linda D.; Sprott, David Erik; Andreassen, Tor W.; Costley, Carolyn; Klaus, Phil; Kuppelwieser, Volker; Karahasanovic, Amela; Taguchi, Takashi; Islam, Jamid Ul; Raouf, Rather.
Customer engagement in evolving technological environments: synopsis and guiding propositions. European Journal of Marketing 2019 ;Volum 53.(9)
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2018
4 Andreassen, Tor W..
Flere kvinnelige økonomer som toppledere. Magma - Tidsskrift for økonomi og ledelse 2018 (5) s. 92-93
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5 Andreassen, Tor W.; Lervik-Olsen, Line; Snyder, Hannah; Allard, Van Riel; Sweeney, Jill; Yves, Van Vaerenbergh.
Business model innovation and value-creation: the triadic way. Journal of Service Management (JOSM) 2018
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6 Andreassen, Tor W.; van Oest, Rutger Daniel; Lervik-Olsen, Line.
Customer Inconvenience and Price Compensation: A Multiperiod Approach to Labor-Automation Trade-Offs in Services. Journal of Service Research 2018 ;Volum 21.(2) s. 173-183
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7 Fjuk, Annita; Andreassen, Tor W..
Innovering og digitalisering uten flaks. Magma - Tidsskrift for økonomi og ledelse 2018 (0718) s. 14-20
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8 Hollebeek, Linda D.; Andreassen, Tor W..
The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value. Journal of Services Marketing 2018 ;Volum 32.(1) s. 1-7
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9 Hollebeek, Linda D.; Andreassen, Tor W.; Smith, Dale; Grönquist, Daniel; Karahasanovic, Amela; Marquez, Alvaro.
Epilogue - Service Innovation Actor Engagement: An Integrative Model. Journal of Services Marketing 2018 ;Volum 32.(1) s. 95-100
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10 Kurtmollaiev, Seidali; Lervik-Olsen, Line; Andreassen, Tor W..
Innovasjon: Det du gjør, er ikke det de ser. Magma - Tidsskrift for økonomi og ledelse 2018 ;Volum 21.(7) s. 21-28
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11 Pop, Oana Maria; Leroi-Werelds, Sara; Roijakkers, Nadine; Andreassen, Tor W..
Institutional types and institutional change in healthcare ecosystems. Journal of Service Management (JOSM) 2018 ;Volum 29.(4) s. 593-614
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2017
12 Andreassen, Tor W..
Varehandelens fremtid. I: Nye forretningsmodeller i handelen : innovasjon for en bærekraftig fremtid. Universitetsforlaget 2017 ISBN 978-82-15-02847-7. s. 145-148
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13 Andreassen, Tor W.; Clatworthy, Simon; Hillestad, Tore; Lüders, Marika.
Concluding remarks. I: Innovating for Trust. Edward Elgar Publishing 2017 ISBN 978-1785369476. s. 400-408
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14 Andreassen, Tor W.; Lervik-Olsen, Line; Kurtmollaiev, Seidali.
Innovation economics. I: Innovating for Trust. Edward Elgar Publishing 2017 ISBN 978-1785369476. s. 383-399
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15 Larivière, Bart; Bowen, David; Andreassen, Tor W.; Kunz, Werner; Sirianni, Nancy J.; Voss, Chris; Wünderlich, Nancy V.; De Keyser, Arne.
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research 2017 ;Volum 79. s. 238-246
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16 Lüders, Marika; Andreassen, Tor W.; Clatworthy, Simon; Hillestad, Tore.
Innovating for trust. I: Innovating for Trust. Edward Elgar Publishing 2017 ISBN 978-1785369476. s. 1-14
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2016
17 Andreassen, Tor W.; Kristensson, Per; Lervik-Olsen, Line; Parasuraman, A.; McColl-Kennedy, Janet; Edvardsson, Bo Åke; Colurcio, Maria.
Linking service design to value creation and service research. Journal of Service Management (JOSM) 2016 ;Volum 27.(1) s. 21-29
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18 Lervik-Olsen, Line; Andreassen, Tor W.; Streukens, Sandra.
What drives the Intention to Complain?. Journal of service theory and practice 2016 ;Volum 26.(4) s. 406-429
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19 Lervik-Olsen, Line; Kurtmollaiev, Seidali; Andreassen, Tor W..
Innovasjonsevne i norske bedrifter : norsk innovasjonsindeks. Magma - Tidsskrift for økonomi og ledelse 2016 ;Volum 19.(7) s. 24-32
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2015
20 Andreassen, Tor W..
Service Leadership. I: The SAGE Encyclopedia of Quality and the Service Economy. Sage Publications 2015 ISBN 9781452256726.
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21 Andreassen, Tor W.; Gustafsson, Anders; Gebauer, Heiko.
Å skape verdier sammen med kundene: Hva er viktig?. Magma - Tidsskrift for økonomi og ledelse 2015 ;Volum 18.(4) s. 41-51
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22 Andreassen, Tor W.; Lervik-Olsen, Line; Calabretta, Giulia.
Trendspotting and service innovation. Managing Service Quality 2015 ;Volum 25.(1) s. 10-30
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23 Fennis, Bob M.; Andreassen, Tor W.; Lervik-Olsen, Line.
Behavioral disinhibition can foster intentions to healthy lifestyle change by overcoming commitment to past behavior. PLOS ONE 2015 ;Volum 10:0142489.(11) s. -
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24 Kurtmollaiev, Seidali; Andreassen, Tor W..
Bridge over troubled water: measuring service innovation from the customer perspective. Proceedings - EMAC 2015
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25 Witell, Lars; anderson, laurel; brodie, roderick; Colurcio, Maria; Edvardson, Bo; Kristensson, Per; Lervik-Olsen, Line; Sebastiani, Roberta; Andreassen, Tor W..
Exploring dualities of service innovation: Implications for service research. Journal of Services Marketing 2015 ;Volum 29.(6/7) s. 436-441
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2014
26 Lervik-Olsen, Line; Andreassen, Tor W..
Social Media Usage and Adoption: Are People Ready?. I: Harnessing the Power of Social Media and Web Analytics. IGI Global 2014 ISBN 9781466651944. s. 161-180
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27 Nysveen, Herbjørn; Andreassen, Tor W..
Innovasjon når markedene endres i turbofart!. Magma - Tidsskrift for økonomi og ledelse 2014 ;Volum 17.(8) s. 16-25
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28 Streukens, Sandra; Andreassen, Tor W..
Frontline employees and performance: optimizing the frontline, maximising the bottom line. I: The handbook of Service Marketing Research. Edward Elgar Publishing 2014 ISBN 978 0 85793 884 8. s. 244-269
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2013
29 Andreassen, Tor Wallin; Streukens, Sandra.
Online complaining Understanding the adoption process and the role of individual and situational characteristics. Managing Service Quality 2013 ;Volum 23.(1) s. 4-24
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30 Blazevic, Vera; Hammedi, Wafa; Garnefeld, Ina; Rust, Roland T.; Keiningham, Timothy L.; Andreassen, Tor Wallin; Donthu, Naveen; Carl, Walter.
Beyond traditional word-of-mouth An expanded model of customer-driven influence. Journal of Service Management (JOSM) 2013 ;Volum 24.(3) s. 294-313
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31 Streukens, Sandra; Andreassen, Tor Wallin.
Customer preferences for frontline employee traits: homophily and heterophily effects. Psychology & Marketing 2013 ;Volum 30.(12) s. 1043-1052
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2012
32 Andreassen, Tor Wallin; Calabretta, Giulia; Olsen, Line Lervik.
Trendspotting:nøkkelen til innovasjonssuksess. Magma - Tidsskrift for økonomi og ledelse 2012 ;Volum 15.(3) s. 42-50
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33 Andreassen, Tor Wallin; Olsen, Line Lervik.
Customer service : does it matter?. I: Service management : the new paradigm in retailing. Springer 2012 ISBN 978-1-4614-1554-1. s. 25-41
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2011
34 Andreassen, Tor Wallin; Olsen, Line Lervik.
Convenience in customer satisfaction models: does it matter?. I: QUIS 12. Advances in service quality, innovation, and excellence. USA: Center for Hospitality research, School of hotel administration, Cornell University 2011 ISBN 9780578084572. s. 294-302
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35 Hansen, Håvard; Samuelsen, Bendik Meling; Andreassen, Tor Wallin.
Trying to complain: the impact of self-referencing on complaining intentions. International Journal of Consumer Studies 2011 ;Volum 35.(4) s. 375-382
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36 Olsen, Line Lervik; Andreassen, Tor Wallin.
Social media readiness: are customers ready?. I: QUIS 12. Advances in service quality, innovation, and excellence. USA: Center for Hospitality research, School of hotel administration, Cornell University 2011 ISBN 9780578084572. s. 785-793
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37 Olsen, Line Lervik; Andreassen, Tor Wallin.
Sosiale medier: mye brukt, men lite likt. Magma - Tidsskrift for økonomi og ledelse 2011 ;Volum 14.(4) s. 26-32
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38 Streukens, Sandra; Andreassen, Tor Wallin; Olsen, Line Lervik.
Understanding effective complaint management in a greater detail: justice as a formative construct in a dual-sequence model. I: QUIS 12. Advances in service quality, innovation, and excellence. USA: Center for Hospitality research, School of hotel administration, Cornell University 2011 ISBN 9780578084572. s. 212-214
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2010
39 Andreassen, Tor W.; Lanseng, Even J..
Service differentiation: A self-image congruency perspective on brand building in the labor market. International Journal of Service Industry Management 2010 ;Volum 21.(2) s. 212-236
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40 Andreassen, Tor W.; Olsen, Line Lervik; Calabretta, Giulia.
Elektroniske offentlige tjenester : en studie av folks holdninger til og erfaringer med teknologi. Magma - Tidsskrift for økonomi og ledelse 2010 ;Volum 13.(6) s. 42-49
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41 Andreassen, Tor Wallin; Lanseng, Even Johan.
Service differentiation A self-image congruency perspective on brand building in the labor market. Journal of Service Management (JOSM) 2010 ;Volum 21.(2) s. 212-236
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2009
42 Andreassen, Tor W.; Streukens, Sandra.
Service innovation and electronic word-of-mouth: is it worth listening to?. Managing Service Quality 2009 ;Volum 19.(3) s. 249-265
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43 Johnson, Michael D.; Olsen, Line Lervik; Andreassen, Tor W..
Joy and disappointment in the hotel experience: managing relationship segments. Managing Service Quality 2009 ;Volum 19.(1) s. 4-30
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2008
44 Andreassen, Tor W..
Fra produkter til tjenester: historien om en revolusjon. Magma - Tidsskrift for økonomi og ledelse 2008 ;Volum 11.(2) s. 20-29
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45 Andreassen, Tor W.; Olsen, Line Lervik.
The Impact of Customer's Perception of Varying Degrees of Customer Service on Commitment and Perceived Relative Attractiveness. Managing Service Quality 2008 ;Volum 18.(4) s. 309-328
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46 Keiningham, Timothy L.; Aksoy, Lerzan; Cooil, Bruce; Andreassen, Tor W..
Linking Customer Loyalty to Growth. MIT Sloan Management Review 2008 ;Volum 49.(4) s. 51-57
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47 Keiningham, Timothy L.; Aksoy, Lerzan; Cooil, Bruce; Andreassen, Tor W..
Net Promoter, Recommendations, and Business Performance: A Clarification and Correction on Morgan and Rego. Marketing science 2008 ;Volum 27.(3) s. 531-532
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48 Keiningham, Timothy L.; Aksoy, Lerzan; Cooil, Bruce; Andreassen, Tor W..
The Galileo Effect. Marketing management (Chicago, Ill.) 2008 ;Volum 17.(1) s. 48-51
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2007
49 Andreassen, Tor W..
Vareprat og fremtidig vekst. Magma - Tidsskrift for økonomi og ledelse 2007 ;Volum 10.(2) s. 45-52
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50 Keiningham, Timothy L.; Cooil, Bruce; Aksoy, Lerzan; Andreassen, Tor W.; Weiner, Jay.
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet. Managing Service Quality 2007 ;Volum 17.(4) s. 361-384
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