2023
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1. |
Kurtmollaiev, Seidali; Lervik-Olsen, Line; Andreassen, Tor W.. The Norwegian Innovation Index: Methodological Foundations. : Samfunns- og næringslivsforskning 2023 (ISBN 978-82-491-1092-6) 79 p. SNF-rapport(01/23) HK BI NHH
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2. |
Lervik-Olsen, Line; Andreassen, Tor W.; Fennis, Bob M.. When enough is not enough: behavioral and motivational paths to compulsive social media consumption. European Journal of Marketing 2023 NHH BI
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2022
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3. |
Kurtmollaiev, Seidali; Lervik-Olsen, Line; Andreassen, Tor W.. Competing through innovation: Let the customer judge!. Journal of Business Research 2022 ;Volume 153. p. 87-101 HK NHH BI
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Kurtmollaiev, Seidali; Lervik-Olsen, Line; Andreassen, Tor W.. Honey or Condensed Milk? Improving Relative Brand Attractiveness through Commercial and Social Innovations. I: The Routledge Companion to Corporate Branding. Routledge 2022 ISBN 9780367476632. p. - BI NHH HK
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2021
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5. |
Kurtmollaiev, Seidali; Lervik-Olsen, Line; Andreassen, Tor W.. Hvordan balansere mellom digitale og sosiale innovasjoner. Magma forskning og viten 2021 (06) p. 107-116 HK NHH BI
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6. |
van Riel, Allard C. R.; Andreassen, Tor W.; Lervik-Olsen, Line; Zhang, Lu; Mithas, Sunil; Heinonen, Kristina. A customer-centric five actor model for sustainability and service innovation. Journal of Business Research 2021 ;Volume 136. p. 389-401 NHH BI
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2020
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7. |
Hollebeek, Linda D.; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale. Virtual reality through the customer journey: Framework and propositions. Journal of Retailing and Consumer Services 2020 ;Volume 55. p. - NHH
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2019
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8. |
Benoit, Sabine; Klose, Sonja; Wirtz, Jochen; Andreassen, Tor W.; Keiningham, Timothy L.. Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other's resources. Journal of Service Management (JOSM) 2019 ;Volume 30.(5) p. 524-548 NHH
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9. |
Hollebeek, Linda D.; Sprott, David Erik; Andreassen, Tor W.; Costley, Carolyn; Klaus, Phil; Kuppelwieser, Volker; Karahasanovic, Amela; Taguchi, Takashi; Islam, Jamid Ul; Raouf, Rather. Customer engagement in evolving technological environments: synopsis and guiding propositions. European Journal of Marketing 2019 ;Volume 53.(9) SINTEF NHH
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2018
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10. |
Andreassen, Tor W.. Flere kvinnelige økonomer som toppledere. Magma forskning og viten 2018 (5) p. 92-93 NHH
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11. |
Andreassen, Tor W.; Lervik-Olsen, Line; Snyder, Hannah; Allard, Van Riel; Sweeney, Jill; Yves, Van Vaerenbergh. Business model innovation and value-creation: the triadic way. Journal of Service Management (JOSM) 2018 NHH BI
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12. |
Andreassen, Tor W.; van Oest, Rutger Daniel; Lervik-Olsen, Line. Customer Inconvenience and Price Compensation: A Multiperiod Approach to Labor-Automation Trade-Offs in Services. Journal of Service Research 2018 ;Volume 21.(2) p. 173-183 BI NHH
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13. |
Fjuk, Annita; Andreassen, Tor W.. Innovering og digitalisering uten flaks. Magma forskning og viten 2018 (0718) p. 14-20 NHH
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14. |
Hollebeek, Linda D.; Andreassen, Tor W.. The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value. Journal of Services Marketing 2018 ;Volume 32.(1) p. 1-7 NHH
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15. |
Hollebeek, Linda D.; Andreassen, Tor W.; Smith, Dale; Grönquist, Daniel; Karahasanovic, Amela; Marquez, Alvaro. Epilogue - Service Innovation Actor Engagement: An Integrative Model. Journal of Services Marketing 2018 ;Volume 32.(1) p. 95-100 SINTEF NHH
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16. |
Kurtmollaiev, Seidali; Lervik-Olsen, Line; Andreassen, Tor W.. Innovasjon: Det du gjør, er ikke det de ser. Magma forskning og viten 2018 ;Volume 21.(7) p. 21-28 BI NHH
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17. |
Pop, Oana Maria; Leroi-Werelds, Sara; Roijakkers, Nadine; Andreassen, Tor W.. Institutional types and institutional change in healthcare ecosystems. Journal of Service Management (JOSM) 2018 ;Volume 29.(4) p. 593-614 NHH
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2017
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18. |
Andreassen, Tor W.. Varehandelens fremtid. I: Nye forretningsmodeller i handelen : innovasjon for en bærekraftig fremtid. Universitetsforlaget 2017 ISBN 978-82-15-02847-7. p. 145-148 NHH
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19. |
Andreassen, Tor W.; Clatworthy, Simon; Hillestad, Tore; Lüders, Marika. Concluding remarks. I: Innovating for Trust. Edward Elgar Publishing 2017 ISBN 978-1785369476. p. 400-408 AHO NHH UiO
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20. |
Andreassen, Tor W.; Lervik-Olsen, Line; Kurtmollaiev, Seidali. Innovation economics. I: Innovating for Trust. Edward Elgar Publishing 2017 ISBN 978-1785369476. p. 383-399 BI NHH
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21. |
Larivière, Bart; Bowen, David; Andreassen, Tor W.; Kunz, Werner; Sirianni, Nancy J.; Voss, Chris; Wünderlich, Nancy V.; De Keyser, Arne. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research 2017 ;Volume 79. p. 238-246 NHH
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22. |
Lüders, Marika; Andreassen, Tor W.; Clatworthy, Simon; Hillestad, Tore. Innovating for trust. I: Innovating for Trust. Edward Elgar Publishing 2017 ISBN 978-1785369476. p. 1-14 AHO NHH UiO
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2016
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23. |
Andreassen, Tor W.; Kristensson, Per; Lervik-Olsen, Line; Parasuraman, A.; McColl-Kennedy, Janet; Edvardsson, Bo Åke; Colurcio, Maria. Linking service design to value creation and service research. Journal of Service Management (JOSM) 2016 ;Volume 27.(1) p. 21-29 BI NHH
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24. |
Lervik-Olsen, Line; Andreassen, Tor W.; Streukens, Sandra. What drives the Intention to Complain?. Journal of service theory and practice 2016 ;Volume 26.(4) p. 406-429 BI NHH
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25. |
Lervik-Olsen, Line; Kurtmollaiev, Seidali; Andreassen, Tor W.. Innovasjonsevne i norske bedrifter : norsk innovasjonsindeks. Magma forskning og viten 2016 ;Volume 19.(7) p. 24-32 BI NHH
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2015
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26. |
Andreassen, Tor W.. Service Leadership. I: The SAGE Encyclopedia of Quality and the Service Economy. Sage Publications 2015 ISBN 9781452256726. NHH
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27. |
Andreassen, Tor W.; Gustafsson, Anders; Gebauer, Heiko. Å skape verdier sammen med kundene: Hva er viktig?. Magma forskning og viten 2015 ;Volume 18.(4) p. 41-51 NHH BI
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28. |
Andreassen, Tor W.; Lervik-Olsen, Line; Calabretta, Giulia. Trendspotting and service innovation. Managing Service Quality 2015 ;Volume 25.(1) p. 10-30 BI NHH
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29. |
Fennis, Bob M.; Andreassen, Tor W.; Lervik-Olsen, Line. Behavioral disinhibition can foster intentions to healthy lifestyle change by overcoming commitment to past behavior. PLOS ONE 2015 ;Volume 10:0142489.(11) p. - BI NHH
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30. |
Kurtmollaiev, Seidali; Andreassen, Tor W.. Bridge over troubled water: measuring service innovation from the customer perspective. EMAC Annual Conference proceedings 2015 BI NHH
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31. |
Witell, Lars; anderson, laurel; brodie, roderick; Colurcio, Maria; Edvardson, Bo; Kristensson, Per; Lervik-Olsen, Line; Sebastiani, Roberta; Andreassen, Tor W.. Exploring dualities of service innovation: Implications for service research. Journal of Services Marketing 2015 ;Volume 29.(6/7) p. 436-441 BI NHH
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2014
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32. |
Lervik-Olsen, Line; Andreassen, Tor W.. Social Media Usage and Adoption: Are People Ready?. I: Harnessing the Power of Social Media and Web Analytics. IGI Global 2014 ISBN 9781466651944. p. 161-180 BI NHH
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33. |
Nysveen, Herbjørn; Andreassen, Tor W.. Innovasjon når markedene endres i turbofart!. Magma forskning og viten 2014 ;Volume 17.(8) p. 16-25 NHH
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34. |
Streukens, Sandra; Andreassen, Tor W.. Frontline employees and performance: optimizing the frontline, maximising the bottom line. I: The handbook of Service Marketing Research. Edward Elgar Publishing 2014 ISBN 978 0 85793 884 8. p. 244-269 NHH
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2013
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35. |
Andreassen, Tor Wallin; Streukens, Sandra. Online complaining Understanding the adoption process and the role of individual and situational characteristics. Managing Service Quality 2013 ;Volume 23.(1) p. 4-24 BI
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36. |
Blazevic, Vera; Hammedi, Wafa; Garnefeld, Ina; Rust, Roland T.; Keiningham, Timothy L.; Andreassen, Tor Wallin; Donthu, Naveen; Carl, Walter. Beyond traditional word-of-mouth An expanded model of customer-driven influence. Journal of Service Management (JOSM) 2013 ;Volume 24.(3) p. 294-313 BI
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37. |
Streukens, Sandra; Andreassen, Tor Wallin. Customer preferences for frontline employee traits: homophily and heterophily effects. Psychology & Marketing 2013 ;Volume 30.(12) p. 1043-1052 NHH
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2012
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38. |
Andreassen, Tor Wallin; Calabretta, Giulia; Olsen, Line Lervik. Trendspotting:nøkkelen til innovasjonssuksess. Magma forskning og viten 2012 ;Volume 15.(3) p. 42-50 BI
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39. |
Andreassen, Tor Wallin; Olsen, Line Lervik. Customer service : does it matter?. I: Service management : the new paradigm in retailing. Springer 2012 ISBN 978-1-4614-1554-1. p. 25-41 BI
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2011
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40. |
Andreassen, Tor Wallin; Olsen, Line Lervik. Convenience in customer satisfaction models: does it matter?. I: QUIS 12. Advances in service quality, innovation, and excellence. USA: Center for Hospitality research, School of hotel administration, Cornell University 2011 ISBN 9780578084572. p. 294-302 BI
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41. |
Hansen, Håvard; Samuelsen, Bendik Meling; Andreassen, Tor Wallin. Trying to complain: the impact of self-referencing on complaining intentions. International Journal of Consumer Studies 2011 ;Volume 35.(4) p. 375-382 BI UIS
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42. |
Olsen, Line Lervik; Andreassen, Tor Wallin. Social media readiness: are customers ready?. I: QUIS 12. Advances in service quality, innovation, and excellence. USA: Center for Hospitality research, School of hotel administration, Cornell University 2011 ISBN 9780578084572. p. 785-793 BI
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43. |
Olsen, Line Lervik; Andreassen, Tor Wallin. Sosiale medier: mye brukt, men lite likt. Magma forskning og viten 2011 ;Volume 14.(4) p. 26-32 BI
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44. |
Streukens, Sandra; Andreassen, Tor Wallin; Olsen, Line Lervik. Understanding effective complaint management in a greater detail: justice as a formative construct in a dual-sequence model. I: QUIS 12. Advances in service quality, innovation, and excellence. USA: Center for Hospitality research, School of hotel administration, Cornell University 2011 ISBN 9780578084572. p. 212-214 BI
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2010
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45. |
Andreassen, Tor W.; Lanseng, Even J.. Service differentiation: A self-image congruency perspective on brand building in the labor market. International Journal of Service Industry Management 2010 ;Volume 21.(2) p. 212-236 BI
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46. |
Andreassen, Tor W.; Olsen, Line Lervik; Calabretta, Giulia. Elektroniske offentlige tjenester : en studie av folks holdninger til og erfaringer med teknologi. Magma forskning og viten 2010 ;Volume 13.(6) p. 42-49 BI
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47. |
Andreassen, Tor Wallin; Lanseng, Even Johan. Service differentiation A self-image congruency perspective on brand building in the labor market. Journal of Service Management (JOSM) 2010 ;Volume 21.(2) p. 212-236 BI
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2009
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48. |
Andreassen, Tor W.; Streukens, Sandra. Service innovation and electronic word-of-mouth: is it worth listening to?. Managing Service Quality 2009 ;Volume 19.(3) p. 249-265 BI
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49. |
Johnson, Michael D.; Olsen, Line Lervik; Andreassen, Tor W.. Joy and disappointment in the hotel experience: managing relationship segments. Managing Service Quality 2009 ;Volume 19.(1) p. 4-30 BI
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2008
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50. |
Andreassen, Tor W.. Fra produkter til tjenester: historien om en revolusjon. Magma forskning og viten 2008 ;Volume 11.(2) p. 20-29 BI
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